Microphone Troubleshooting Support

Topics

• Quick checks first
• Fix microphone issues on iOS (iPhone/iPad)
• Fix microphone issues on macOS
• Fix microphone issues on Android
• Fix microphone issues on Windows
• Still not working? Contact support

Quick checks first

• Make sure your browser has microphone permission enabled.
• Unplug and reconnect wired headsets or USB microphones.
• Disconnect unused Bluetooth audio devices.
• Close other apps that may be using the microphone.
• Restart your browser, then restart your device if needed.
• Test with a second app (voice recorder/call app) to confirm if the issue is system-wide or browser-specific.

iOS (iPhone/iPad)

1. Open Settings > Privacy & Security > Microphone.
2. Enable microphone access for your browser (Safari/Chrome).
3. In Safari: Settings > Safari > Camera & Microphone, then choose Allow.
4. Turn off Bluetooth temporarily and test again.
5. Update iOS and your browser app to the latest version.

macOS

1. Open System Settings > Privacy & Security > Microphone.
2. Allow access for your browser (Safari/Chrome/Edge).
3. Open System Settings > Sound > Input, and select the correct microphone device.
4. Increase input volume and disable mute where available.
5. Quit apps like Zoom/Teams that can lock the microphone.

Android

1. Open Settings > Apps > your browser > Permissions.
2. Set Microphone permission to Allow.
3. Disable battery optimization for your browser if applicable.
4. Disconnect Bluetooth headsets and retry.
5. Update Android System WebView and browser app.

Windows

1. Open Settings > Privacy & security > Microphone.
2. Turn on Microphone access and Let desktop apps access your microphone.
3. Open Settings > System > Sound > Input and choose the correct microphone.
4. Use Input test to confirm your voice is detected.
5. Update audio drivers from Device Manager if needed.